Frequently Asked Questions (FAQ)

🛍️ Orders

Q: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 1 hour of purchase. Contact us immediately at [your support email or phone number].

🚚 Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location.

Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days, while express options are available at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number.

💳 Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

Q: Is my payment information secure?
A: Absolutely. We use secure encryption and never store your payment details.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. For full details, visit our [Returns Policy] page.

Q: How do I start a return?
A: Contact us at [your support email] with your order number and reason for return. We’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.

👤 Account & Support

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and check out faster.

Q: How can I contact customer support?
A: Email us at [your support email], call us at [your phone number], or use our live chat (available Mon–Fri, 9am–5pm EST